Refund policy

Last updated: 12 September 2026

Pre-orders: refunds before dispatch

The first release ships in November 2026 and is paid in full at checkout. For a full refund any time before dispatch, email hello@haveakip.com with your order number. This applies to all pre-orders, including a first Nightly box, and is separate from the first-order guarantee after delivery.

THE 30-NIGHT NO-GRUMBLE GUARANTEE

Try kip for a full month of nights. If the swap doesn't take, email hello@haveakip.com within 30 days of delivery and we refund everything you paid — no questions, no forms, no returns label. Keep the tin. Refunds land on your original payment method within 14 days.

ONE GUARANTEE PER CUSTOMER

The guarantee covers your first order, whatever it was — a single tin, three tins, or your first Nightly box.

SUBSCRIPTIONS

Pause or cancel The Nightly any time; cancellation applies from the next billing date. Your first Nightly box is covered by the guarantee above.

YOUR STATUTORY RIGHTS

Under the Consumer Contracts Regulations you also have the right to cancel an order within 14 days of delivery, even without the guarantee. For hygiene reasons that statutory right applies to unopened tins — but in practice our guarantee is broader than the law requires, so start there. Nothing in this policy limits your statutory rights, including your rights if a product is faulty.

WRONG OR DAMAGED ORDERS

If anything arrives damaged or we've sent the wrong thing, email us and we'll replace or refund it at our cost.

CONTACT

hello@haveakip.com — a human reads it.